SHIPPING & RETURNS
Shipping Information
At LOST in PARK, both artisan set and couture set is handcrafted by our skilled nail artists.
Please allow adequate time for both production and shipping:
Production Time: 2–10 business days
Shipping Time: 7–15 business days worldwide, depending on your location and local customs clearance.
Once your order is shipped, a tracking number will be provided via email.
Shipping fees are calculated at checkout based on your shipping address.
We offer free shipping on qualifying orders—check our homepage banner for current promotions.
Note: For international orders, import duties or taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
Return Policy
Due to the hygienic nature of press-on nails and the fact that all our sets are custom made, we do not accept returns or exchanges, except in the following situations:
Your item arrives damaged
You receive the wrong item
If this happens, please contact our customer support within 3 days of delivery at [email protected], with:
Your order number
Clear photos of the issue
We’ll review your case and ensure you receive a satisfactory resolution.
To avoid sizing issues, please consult our Size Guide carefully before placing your order. All sales are final once the nails are produced.